Returns

Any return request must be initiated via return request below within 5 days of delivery. We will cannot accept returns or exchanges for the following items (unless received damaged or spoilt):

Edible and perishable items like food, treats etc.
Personalized products that are made to order
Beds, play pens, crates & carriers
Dog Toys & Cat Toys
Items purchased during sales
Dog Pads/Diapers
CBD & Supplements

Returns and exchanges will also not be accepted in the following circumstances:

If request is initiated after 5 business days of order delivery
Product is used or altered
Product is damaged due to misuse/overuse by the customer
Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
Items purchased on discounted price are also not eligible for return/exchange
You will be responsible for paying for your own shipping costs for returning your item. Shipping fees are not refundable. Furthermore, if you've received free shipping (ie you did not pay for shipping), your refund will be reduced by the shipping fees we paid to ship your items to you.
For returns and other info, please email us at straybeautiful@gmail.com and someone from our customer service team will get back you.